Support

How do I buy designs?

In the app: when you tap Create designs, or under Account. Packs are bought through the App Store and never expire.

A design went wrong

If a design never arrives, it goes back. If it doesn’t look like your home, report it in the app and it goes back too, up to five times in 30 days.

A design Hedda stops because it isn’t for your home, or breaks the terms, still counts. If you think it got it wrong, email us.

How do I share a project?

Open the project and choose Invite. The link works for one person and is valid for seven days.

Rules for shared projects

Keep it kind. Nothing abusive, threatening, sexual or illegal, in comments, photos or designs. We have zero tolerance for it, and for the people who post it. You can leave a project whenever you like.

Hold a comment down to report it, or report a design someone else made. We look at every report within 24 hours, remove what breaks the rules and suspend whoever posted it if that’s called for. The project’s owner can also delete comments and remove people.

How do I delete my account?

In the app under Settings. Your projects and photos are removed from the server.